I. Introduction

At Healing with Andrea, we recognize the sensitive nature of the personal information that you entrust to us with our counselling services. Our privacy policy is designed to affirm our unwavering commitment to safeguarding your privacy and ensuring that your journey towards healing is supported by a foundation of trust and confidentiality.

II. Information Collection 

II.i. Personal Information: 

The cornerstone of effective counseling is a thorough understanding of your unique circumstances. To this end, we collect a range of personal information, including but not limited to demographic details, mental health related medical history, emotional health, and personal narratives. 

II.ii. Session Notes: 

Detailed notes and observations made during sessions are integral to your therapeutic progress. These notes are meticulously maintained and protected as confidential records.

III. Use of Information 

III.i. Counseling Services: 

The information gathered constitutes the foundational element in the development of customized counseling journey, meticulously designed to address your individual requirements and foster your personal healing journey. 

III.ii. Communication:

We utilize your contact information to maintain an open line of communication, providing you with essential scheduling/appointment updates, session related information, and supportive resources, if needed.

IV. Confidentiality and Disclosure 

IV.i. Confidentiality: 

The sanctity of the counselor-client relationship is preserved through our stringent confidentiality protocols, ensuring that the details of your sessions remain private and confidential. 

IV.ii. Legal Requirements: 

We abide by the highest ethical standards and legal requirements, disclosing information only when mandated by law or when necessary to prevent imminent harm to our clients.

IV.ii. Counseling Supervision Exception: 

Please note for the ethical practice and quality assurance on some cases, we may discuss anonymized case details with a different practitioner if required. However, individual name and identities will remain strictly confidential.

V. Security of Information 

V.i. Data Protection: 

We implement advanced security measures to safeguard against data breaches and ensure the protection of your personal information. 

V.ii. Access Control: 

Rigorous access controls are in place to ensure that only your Counsellor with a legitimate need to know are granted access to your information.

VI. Client Rights 

VI.i. Access to Information: 

You are entitled to request access to the personal information we have on file for you, ensuring transparency and accuracy. 

VI.ii. Amendments: 

We welcome your input to correct or update your personal information, thereby maintaining the integrity of our records. 

VI.iii. Consent Withdrawal: 

You retain the right to withdraw consent for the use of your personal information, recognizing your autonomy and control over your data.

VII. Policy Updates 

VII.i. Changes to Policy: 

Our privacy policy may evolve over time to reflect changes in legal standards and counseling practices. We pledge to keep you informed of any modifications that may affect you.

VIII. Contact and Complaints 

VIII.i. Inquiries: 

For any inquiries regarding our privacy practices or the handling of your personal information, please do not hesitate to reach out to us. 

VIII.ii. Complaints: 

We take your concerns seriously. If you feel that your privacy has been compromised, please contact us immediately so we can address the issue with the urgency it deserves.

[Disclaimer: The confidentiality of client information is a paramount concern of Healing with Andrea. We employ rigorous safeguards to protect your personal data in accordance with professional standards and applicable privacy laws. However, it is important to recognize that the security of information transmitted over the internet or stored electronically cannot be infallibly guaranteed. By utilizing our counseling services, you acknowledge the inherent limitations of electronic communication and storage, and you agree to assume the associated risks. Healing with Andrea disclaims all liability for any breach of privacy or loss of data that occurs despite our stringent security measures.]